This Service Policy applies to users who access, browse, and place orders through the UrbanLoria online store (hereinafter referred to as “we”, “us”, or “our”). By using this website and its related services, you acknowledge that you have read and agreed to the terms outlined in this policy.
This policy explains the rules and responsibilities applicable when users access the website, browse product information, submit orders, and complete transactions.
The website provides online shopping services only, and all product browsing, order placement, payment, and after-sales services are completed through the website.
Users must ensure that the information provided while using the website is accurate, truthful, and kept up to date.
Users are responsible for safeguarding their account information and login credentials. Any actions carried out through the account will be considered the responsibility of the account holder.
We strive to maintain the normal operation of the website and take reasonable measures to ensure system security. However, we cannot guarantee that services will not experience temporary interruptions due to technical maintenance, network issues, or other unforeseen circumstances.
Product information, inventory availability, and prices displayed on the website may change over time.
We reserve the right to:
Update or adjust product prices
Update product descriptions
Adjust product availability based on inventory status
If inventory issues or information errors are discovered after an order is submitted, we will contact the user promptly to provide clarification and assistance.
After a user submits an order and completes payment, the system will generate an order number and send a confirmation email.
The confirmation email typically includes:
Order number
Product information
Payment information
Once payment is successfully completed, the order will enter the processing stage, and shipping arrangements will follow the relevant policies.
For details regarding order delivery, logistics arrangements, and shipping time, please refer to our Shipping Policy.
Orders usually require 1–3 business days for processing after confirmation before entering the shipping stage.
For more details, please refer to:
Shipping Policy
If a user needs to cancel an order, the request should be submitted before the order enters the shipping stage.
For detailed cancellation rules and processing times, please refer to:
Order Cancellation Policy
If a product has quality issues or meets the return and exchange conditions, users may submit a request for return or exchange.
For the detailed procedures and review timelines, please refer to:
Return & Exchange Policy
If the refund conditions are met, refunds will be processed after the review is completed.
Refunds are typically returned using the original payment method.
The actual refund arrival time may vary depending on the payment institution or banking process.
For more information, please refer to the Refund Policy.
If disputes arise regarding orders or services, both parties are encouraged to resolve the issue through communication.
We comply with applicable United States laws, including relevant data protection regulations such as GDPR where applicable.
We reserve the right to update this policy and will notify users of any relevant changes.
We value the protection of user information.
Information provided by users when accessing the website, placing orders, or contacting customer service will only be used for order processing, customer support, and necessary service operations.
We take reasonable measures to protect data security and prevent unauthorized access or misuse.
All content displayed on the website, including text, images, page design, product information, and other materials, is protected by applicable intellectual property laws.
Without permission, such content may not be copied, distributed, or used for other purposes.
To the extent permitted by law, we are not responsible for indirect losses caused by the following circumstances:
Temporary website inaccessibility
Delays caused by network or technical issues
Unforeseen circumstances during logistics and transportation
We will make reasonable efforts to assist users in resolving issues.
We may update this Service Policy based on operational needs or service adjustments.
Updated content will be published on the website and will take effect immediately.
Continued use of the website indicates acceptance of the updated terms.
Contact Address
1335 CEMETERY HILL DR, ELKVIEW, WV 25071, United States
Customer Service Phone
+1 (681) 510-2546
Customer Service Email
Wzqeuropcare@urbanloria.com
Customer Service Hours
Monday to Friday
9:00 – 12:30 and 14:00 – 18:00 (U.S. Time)
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