Payment Policy

This page explains the rules and information related to order payments made through the UrbanLoria online store (hereinafter referred to as “we”, “us”, or “our”).

1. Accepted Payment Methods

When placing an order on the website, customers may complete payment using the following methods:

• Visa

• MasterCard

All orders placed on the website are processed in U.S. Dollars (USD).

2. Payment Security

We take the security of payment information very seriously.

During the payment process, transaction data is handled using secure encryption technologies to ensure that payments are processed safely and reliably.

We do not store payment card information, including card numbers, security codes, or other verification details.

3. Order Cost Details

The total order amount usually consists of the following components:

• Product price

• Shipping fee

The product price displayed on the website may already include certain related costs such as applicable taxes, customs duties, or other necessary charges.

Customers will not be required to pay additional fees during checkout unless otherwise specified.

4. Payment Issue Management

During the payment process, an order may fail to complete due to the following reasons:

• Incorrect payment card information

• Payment authorization failure

• Temporary payment system issues

If payment fails, customers may try again or use a different payment card to complete the order.

5. Disclaimer

Customers should ensure that all payment information entered during checkout is accurate and valid.

If a transaction fails due to incorrect card information, account restrictions, or payment institution processing issues, we will assist customers in verifying the order status and provide necessary support.

6. Contact Us

Contact Address
1335 CEMETERY HILL DR, ELKVIEW, WV 25071, United States

Customer Service Phone
+1 (681) 510-2546

Customer Service Email
Wzqeuropcare@urbanloria.com

Customer Service Hours
Monday to Friday
9:00 – 12:30 and 14:00 – 18:00 (U.S. Time)