This Refund Policy applies to orders placed and completed through the UrbanLoria online store (hereinafter referred to as “we”, “us”, or “our”). By making a purchase on this website, users acknowledge that they understand and accept the refund terms outlined in this policy.
Customers may request a refund under one of the following circumstances:
If a cancellation request is submitted before the order enters the processing or shipping stage and is approved after review, the order will be eligible for a refund.
If a product meets the return conditions and the return process has been completed, the order will enter the refund stage after verification.
Refunds will be issued to the original payment method used for the purchase.
The refund will be returned to the payment card used at checkout (such as Visa or MasterCard).
Depending on the processing efficiency of different banking institutions, refunds are typically completed within 3–5 business days.
If the refund has not been received within the expected time frame, please contact us for assistance.
During the refund process, the following situations may cause delays:
Extended processing time by banking systems
Issues with the payment account information
Different processing cycles for the original payment provider
If the refund status appears abnormal or the refund has not been received within the expected period, users may contact customer support for assistance.
Refund processing is based on order information and the results of the review process.
In the following situations, refunds may not be completed or may require additional verification:
Incomplete or unverifiable order information
Returned products not sent according to the required return process
Abnormal or invalid refund account information
We will assist customers in resolving issues based on the order records and the actual situation.
Contact Address
1335 CEMETERY HILL DR, ELKVIEW, WV 25071, United States
Customer Service Phone
+1 (681) 510-2546
Customer Service Email
Wzqeuropcare@urbanloria.com
Customer Service Hours
Monday to Friday
9:00 – 12:30 and 14:00 – 18:00 (U.S. Time)
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