This Shipping Policy applies to orders placed and completed through the UrbanLoria online store (hereinafter referred to as “we”, “us”, or “our”). By placing an order, you acknowledge that you have read and agreed to the following shipping terms.
We currently provide shipping services within the United States only.
Shipping services are not available for countries or regions outside the United States at this time.
Orders with a total value of $120 or more (including $120) qualify for free shipping.
Orders with a total value below $120 will be charged a flat shipping fee of $6.99.
Order processing times are calculated based on the daily order cut-off schedule.
Business hours: GMT 08:00 – 18:00
Orders placed before 18:00 will begin processing on the same day.
Orders placed after 18:00 will begin processing on the next day.
If an order is submitted during holidays or non-working days, the processing time will begin on the next available business day.
All orders will enter the processing stage after successful payment confirmation.
Processing time:
1–3 business days
The processing stage usually includes order verification, product preparation, packaging, and shipping arrangements.
After shipment, the order enters the transportation stage.
Estimated delivery time:
7–15 business days
Delivery times may vary depending on weather conditions, holidays, or logistics arrangements.
Orders will be delivered using appropriate logistics providers depending on the shipping destination and delivery requirements, including but not limited to:
SEUR
Redur Spain
MRW
United States Postal Service (USPS)
PackLink
The specific carrier will be arranged based on delivery efficiency and address compatibility.
After the order is completed, the system will send a confirmation email, which includes:
Order number
Billing information
Shipping carrier information
Customers can track their order by visiting the “Order Tracking” page on the website and entering the following information:
The email address or phone number used when placing the order
The corresponding order number
The system will display the order processing status and shipping progress.
If a product is damaged or the package is lost during transportation, please contact us promptly and provide the order number and relevant photos. We will assist in resolving the issue after verification.
Once an order has entered the processing or shipping stage, shipping information may no longer be modified or canceled. If changes are required, please contact customer support as soon as possible.
Customers must ensure that the shipping address provided during checkout is accurate and complete.
Delivery failures or delays caused by incorrect, incomplete, or unrecognizable addresses may require rescheduling the shipment.
When receiving your package, please note the following:
Confirm that the outer packaging is intact
If visible damage is found, inspect the package before signing
If the product is damaged or abnormal, take photos and contact customer service promptly
Signing for the package indicates that the external condition and quantity of the package appear normal.
Contact Address
1335 CEMETERY HILL DR, ELKVIEW, WV 25071, United States
Customer Service Phone
+1 (681) 510-2546
Customer Service Email
Wzqeuropcare@urbanloria.com
Customer Service Hours
Monday to Friday
9:00 – 12:30 and 14:00 – 18:00 (U.S. Time)
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