Additional Legal Notice

This notice applies to users who access, browse, or complete purchases through the UrbanLoria online store (hereinafter referred to as “we”, “us”, or “our”). The purpose of this notice is to provide important information regarding our business operations, order processing, and customer services.

1. Business Transparency

We are committed to providing product information and service details in a clear and transparent manner.

Product descriptions, pricing information, and related policies displayed on the website are intended to help users understand the shopping process and available services.

Users are encouraged to carefully review the relevant pages before placing an order to ensure they understand the order procedures and service policies.

2. Business Operations and Shipping

All products available on the website are displayed and sold through our online store.

Users can browse products, submit orders, and complete payment directly through the website.

After an order is confirmed, it will enter the processing stage and shipping arrangements will be made according to our standard procedures. Shipping progress can be checked through the Order Tracking page.

3. Customs and Tax Compliance (VAT and DDP)

Product prices may include applicable taxes and related charges, such as value-added tax or other duties where applicable.

During the delivery process, shipping arrangements may follow the DDP (Delivered Duty Paid) model.

Under this arrangement, customers generally do not need to pay additional customs duties or taxes during delivery.

4. Cancellation and Refund Rights

Customers are provided with a 30-day return or exchange period after receiving the product.

If a customer wishes to return or exchange a product, a request may be submitted to customer support within the specified timeframe.

If the request meets the return and exchange conditions, the request will be processed according to the applicable return procedures.

5. Payment and Data Security

We take reasonable technical measures to protect user information during order payment and account use.

Payment transactions are processed using secure encryption technology.

We do not store complete payment card information in order to protect payment security.

6. Service Commitment

We strive to provide clear product information and stable shopping services.

If customers encounter issues related to orders, delivery, or products, they may contact customer support for assistance, and we will provide reasonable support and guidance.

7. Complaints and Contact

If users encounter any issues while using the website or completing an order, they may contact us through the following channels:

Contact Address
1335 CEMETERY HILL DR, ELKVIEW, WV 25071, United States

Customer Service Phone
+1 (681) 510-2546

Customer Service Email
Wzqeuropcare@urbanloria.com

Customer Service Hours
Monday to Friday
9:00 – 12:30 and 14:00 – 18:00 (U.S. Time)

8. Dispute Resolution

If disputes arise regarding orders or services, both parties are encouraged to resolve the matter through communication.

We comply with applicable United States laws, including relevant data protection regulations such as GDPR where applicable.

We reserve the right to update this notice and will notify users of any relevant changes when necessary.