GDPR Policy

This page explains how UrbanLoria (hereinafter referred to as “we”, “us”, or “our”) processes, uses, and protects user-related information during the operation of our website. When users visit the website, browse products, place orders, or communicate with customer support, certain information may be recorded and processed within a reasonable scope. This notice aims to provide transparency regarding how information is managed and the rights users may exercise regarding their data.

1. Scope of Application

This policy applies to situations where information processing occurs while users interact with our website services, including visiting website pages, registering or filling out order information, and contacting customer support.

During these activities, users may provide information voluntarily, and certain technical data may also be automatically recorded during website access. Such information is used to support website services such as order processing, after-sales communication, and system maintenance related to the shopping process.

This policy applies only to information processing activities within the operational scope of this website.

2. Methods of Information Collection

When users interact with the website, information may be recorded or collected through different methods.

Information Provided by Users

When customers place orders or contact customer support, they may be asked to provide necessary details such as:

• Name

• Contact information

• Shipping address

• Order-related information

This information is primarily used for order processing and customer service communication.

Automatically Recorded Information

When users visit website pages, the system may automatically generate certain technical data such as:

• Access time

• IP address

• Device type

• Browser type

• Page access records

These types of information are typically used for system maintenance and website performance optimization.

Such data helps ensure the website operates properly and supports improvements to the overall user experience.

3. Use of Information

The information collected is generally used within a reasonable scope for website service-related purposes, including:

• Processing orders and arranging deliveries

• Responding to customer inquiries or providing after-sales support

• Analyzing website usage to improve page structure and service experience

• Maintaining system security and identifying potential abnormal activities

The use of information is directly related to the operation of the website and the shopping process and is not used for unrelated purposes.

4. Data Protection Measures

To reduce the risk of unauthorized access or misuse of information, we implement appropriate technical and administrative measures to protect data, including:

• Encryption technologies during data transmission

• Restricted system access permissions

• Security monitoring mechanisms to maintain the website environment

During payment transactions, payment information is processed through secure systems. The website does not store complete payment card information.

5. User Data Rights

According to the principles of the General Data Protection Regulation (GDPR), users have certain rights regarding their personal information, including:

• Right of Access – the ability to understand what information is stored

• Right of Rectification – the ability to update or correct inaccurate information

• Right of Erasure – the ability to request deletion of certain data when applicable

• Right to Restrict Processing – the ability to limit the use of certain information in specific circumstances

• Right to Withdraw Consent – the ability to withdraw previously granted consent for data processing

Users may contact customer support if they wish to exercise these rights, and requests will be handled according to applicable procedures.

6. Data Retention Period

User information is typically retained only for the reasonable period necessary to fulfill service purposes, such as:

• Order processing and after-sales service

• Customer communication records

• Data required for website operation and security maintenance

When such information is no longer required, it will be handled appropriately according to internal data management practices.

7. Use of Cookies

During website operation, cookies may be used to record certain visit-related information. Cookies are small data files stored on the user’s device that help the website recognize access status and improve page functionality.

Cookies may be used for purposes such as:

• Saving user browsing preferences

• Maintaining the proper operation of certain website features

• Analyzing website usage to improve services

Users may see notifications regarding cookie usage when visiting the website and may manage cookie settings according to their preferences. Continuing to use the website generally indicates awareness of this technology.

8. Policy Updates

As website services evolve or operational requirements change, this policy may be updated periodically.

Updated versions will be published on the website. Continued use of the website generally indicates acknowledgment of the updated policy.

Contact Information

If users have any questions regarding information processing or this policy, they may contact us using the following details:

Contact Address
1335 CEMETERY HILL DR, ELKVIEW, WV 25071, United States

Customer Service Phone
+1 (681) 510-2546

Customer Service Email
Wzqeuropcare@urbanloria.com

Customer Service Hours
Monday to Friday
9:00 – 12:30 and 14:00 – 18:00 (U.S. Time)